Cookies & Privacy Notice -
Customer
HOME SOLUTIONS LTD are committed to
complying with the General Data Protection Regulation and the Data Protection
Act 2018, once enacted. Looking after the personal information you share with
us is very important, and we want you to be confident that your personal data
is kept safely and securely and to understand how we use it to offer you a
better and more personalised shopping experience.
We have published this notice to help you understand
- how and why HOME SOLUTIONS LTD collect information from you;
- who we share your information with, why and on what basis;and
- what your rights are.
If we make changes to this notice we
will notify you by updating it on our website. HOME SOLUTIONS LTD will be what
is known as the 'Data Controller' of the personal data you provide to us, and
we will sometimes refer to ourselves in this notice as "we" or
"us". By Data Controller, this means HOME SOLUTIONS LTD determines
the purposes and way in which any personal data are, or will be, processed.
Should
you need to contact us please write to:
HOME SOLUTIONS LTD, Unique House, 318 High Street North, Dunstable, Beds LU6
1BE
or via sales@homesolutionsukltd.co.uk quoting
Security and Privacy Enquiry.
This privacy notice was last updated
on 20th May 2018.
What information we collect when you
register and why?
When you buy goods from us, you are
entering into a contract with us. You will need to set up a HOME SOLUTIONS LTD
Account before ordering from us, so we can set this up we will ask you to
provide some personal information such as;
- full name
- address (and previous addresses)
- date of birth
- contact numbers, and
- email address.
As an existing customer if you have
shopped with us using a credit or debit card, or we have taken these details
for a payment authorisation, we will securely collect and store this payment
card information. New customers and existing customers whose payment cards have
expired will be asked if they would like to automatically store these details
in order to speed up the payment process. If you set up a direct debit payment,
we will also collect bank details from you.
When you apply for a credit account,
we get information about you from credit reference agencies. This is covered in
more detail in the section, Who we share your information with and why.
In order to undertake website
personalisation, we will also gather information about the devices you use to
access our sites (desktop and mobile), and this may include IP address. For
further information on our use of cookies and tracking please see our Cookie
Notice.
When you shop in our stores HOME
SOLUTIONS LTD uses CCTV for security monitoring purposes.
How do we use your information?
Data Protection says that we are
allowed to use and share your personal data only where we have a proper reason
to do so. The law says we must have one or more of these reasons and these are:
- Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
- Consent - where you agree to us using your information in this way e.g. for storing your payment card details.
- Legitimate Interests - this means the interests of HOME SOLUTIONS LTD in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party's such as delivery partners.
- Legal Obligation - where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.
Here is a list of the ways that we
may use your personal information, and which of the reasons described above we
rely on to do so. Where we list legitimate interests as a reason, we also
describe below what we believe these legitimate interests are.
What we use your personal
information for |
Our reasons (legal basis) |
Our explanation of HOME SOLUTIONS
LTD's legitimate interests |
Set up your HOME SOLUTIONS LTD
account |
• Legitimate interest |
Process efficiency in dealing with
such activity. |
Storing payment cards |
• Consent |
N/A |
Process your orders |
• Fulfilling a contract |
N/A |
Notify you of your order status. |
• Legitimate interests |
Process efficiency in dealing with
such activity, and to make improvements to our services. |
Manage your account/ provide
customer services to you. This may include: transfers to Third Countries who
undertake customer services/communications activities call recording data
verification customer complaints/queries |
• Legal obligation/ Legitimate
interests (depending on nature of services) |
Keeping our records up to date,
handling our customer contact efficiently and effectively, working out which
of our products and services may interest you and telling you about them. |
To detect, investigate and report
financial crime (e.g. Fraud) |
• Legal Obligation / legitimate
interests |
Developing and improving how we
deal with financial crime. Complying with any legal obligation placed on us
by regulators such as the FCA. Complying with any regulations that apply to
us. Process efficiency in dealing with such activity, and to make service and
process improvements. |
Undertake website personalisation
and administration. |
• Legitimate interests |
Developing products, services,
applications and designs that attract and retain customers. Improving customer
interaction with our sites. Defining types of customers for new products or
services |
Marketing communications to inform
you of special offers, promotions, new lines and Sales. Provide you with
online advertising. |
• Legitimate interests |
Developing products, services,
applications and designs that attract and retain customers. Improving
customer interaction with our sites. |
Notifying you about enhancements
to our services, such as changes to the website and new services that may be
of interest to you. |
• Legitimate interests |
Developing products, services,
applications and designs that attract and retain customers. Improving
customer interaction with our sites. |
Contact you to undertake customer
satisfaction surveys, invite you to provide product reviews or for market
research. |
• Legitimate interests |
Developing products, services,
applications and designs that attract and retain customers. Improving
customer interaction with our sites. |
Maintaining network and data
security |
• Legitimate interests |
To maintain the security of our
network this in turns helps us to maintain the safety and confidentiality of
your information. |
Logistics planning, demand
forecasting, management information and research |
• Legitimate interests |
We use information about shopping
habits, products bought and volumes, to help us to respond to demand, ensure
the right products get to the right areas and to help us plan our ranges. |
Who we share your information with
and why
HOME
SOLUTIONS LTD works with a number of trusted suppliers, agencies and businesses
in order to provide you the high quality goods and services you expect from us
such as delivery companies, credit reference agencies, fraud prevention
agencies, product technicians visiting your home and market research companies
amongst others.
Some examples of the categories of third parties with whom we share your data
are:
Supplier Partners
HOME SOLUTIONS LTD works with a number of trusted partners who supply products
and services on our behalf. All partners are subject to thorough security
checks, and will only hold the minimum amount of personal information needed in
order to fulfil the orders you place or provide a service on our behalf.
Delivery Partners
In order for you to receive your goods, HOME SOLUTIONS LTD works with a number
of delivery partners. Again, we only pass limited information to them in order
to ensure delivery of your items.
IT Companies
HOME SOLUTIONS LTD works with business who support our website and other
business systems.
Marketing Companies
We work with marketing companies who help us manage our electronic
communications with you or carry out surveys and product reviews on our behalf.
Payment processing
HOME SOLUTIONS LTD works with trusted third party payment processing providers
in order to securely take and manage payments.
Credit Reference Agencies
When you apply for credit with us we will make searches about you with credit
reference agencies. We do this to make sure customers who apply for credit
accounts are able to manage the level of credit offered and not committing
fraud by providing false or inaccurate information.
In order to process your application we will supply your personal information
to credit reference agencies (CRA's) and they will give us information about
you, such as your financial history. We do this to assess your creditworthiness
and product suitability, check your identity, manage your account, trace,
recover debts, and prevent criminal activity.
We will also continue to exchange information about you with the CRAs on an
ongoing basis, including about your settled accounts and any debts not fully
repaid on time. CRAs will share your information with other organisations. Your
data will be linked to the data of your spouse, any joint applicants or other
financial associates.
The identities of the CRAs, and the ways in which they use and share personal
information, are explained in more detail at:
Experian Credit Reference Agency Information Notice
CallCredit Credit Reference Agency Information Notice
Equifax Credit Reference Agency Information Notice
We will use automated credit-scoring methods to assess your application and to
confirm your identity. We will automatically check your credit history against
our lending criteria and if you don't meet our requirements you will be
declined for credit. For more information see the CRAIN notices above. There is
also an automated decision section below with further detail. Should you wish
to object to the use of automated credit scoring, please contact the Data
Protection Officer.
Debt recovery and fraud prevention services
Before we provide services, goods or financing to you, we undertake checks for
the purposes of preventing fraud and money laundering, and to verify your
identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have
received from third parties will be used to prevent fraud and money laundering,
and to verify your identity.
Details of the personal information that will be processed include, for example:
name, address, date of birth, contact details, financial information,
employment details, device identifiers including IP address and vehicle
details.
We and fraud prevention agencies may also enable law enforcement agencies to
access and use your personal data to detect, investigate and prevent crime.
We process your personal data on the basis that we have a legitimate interest
in preventing fraud and money laundering, and to verify identity, in order to
protect our business and to comply with laws that apply to us. Such processing
is also a contractual requirement of the services or financing you have
requested.
We process your personal data on the basis that it is necessary in the public
interest or in exercising official authority for us to prevent fraud and money
laundering, and to verify identity, in order to protect ourselves and to comply
with laws that apply to us.
Fraud prevention agencies can hold your personal data for different periods of
time, and if you are considered to pose a fraud or money laundering risk, your
data can be held for up to six years.
Automated Decisions
As part of the processing of your personal data, decisions may be made by
automated means. This means we may automatically decide that you pose a fraud
or money laundering risk if our processing reveals your behaviour to be
consistent with money laundering or known fraudulent conduct, or is
inconsistent with your previous submissions, or you appear to have deliberately
hidden your true identity. You have rights in relation to automated
decision-making: if you want to know more please contact us using the details
above.
Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud or money
laundering risk, we may refuse to provide the services or financing you have
requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud
prevention agencies, and may result in others refusing to provide services,
financing or employment to you. If you have any questions about this, please
contact us on the details above.
Data Transfers
Whenever fraud prevention agencies transfer your personal data outside of the
European Economic Area, they impose contractual obligations on the recipients
of that data to protect your personal data to the standard required in the
European Economic Area. They may also require the recipient to subscribe to
'international frameworks' intended to enable secure data sharing.
Your Rights
Your personal data is protected by legal rights, which include your rights to
object to our processing of your personal data; request that your personal data
is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact
us using the contact details above. You also have a right to complain to the
Information Commissioner's Office, which regulates the processing of personal
data.
Transfers to third countries
Some
of the information you provide to us may be transferred outside the European
Economic Area to countries such as India and the US. This is a transfer to a
"third country". For example HOME SOLUTIONS LTD has a business
relationship with Capita India who provide us with IT support together with
customer and supplier account administration services. Although the data is
held in UK data centres colleagues in India may access it to undertake the
activities described above.
If you place an order with us and you are outside of the UK we will transfer
the data that we hold on you to HOME SOLUTIONS LTD in the UK.
HOME SOLUTIONS LTD also works with suppliers and partners who may make use of
cloud and/or hosted technologies. We undertake data security due diligence on
our partners and ensure that that these partners conform to appropriate
accreditations.
Wherever transfers of data to third counties occurs HOME SOLUTIONS LTD will put
in place an appropriate contractual provisions to ensure that there are strict
rules regarding both the confidentiality and security of your information. To
find out more please contact us at sales@homesolutionsukltd.co.uk.
Keeping in touch with you
We
want to keep you up to date with information about new ranges, special offers
and improvements to our website. When you set your account up, we will ask you
if you want to receive this type of marketing information.
HOME SOLUTIONS LTD will not share your information with companies outside of HOME
SOLUTIONS LTD Retail Ltd for their marketing purposes. HOME SOLUTIONS LTD
Retail Ltd includes HOME SOLUTIONS LTD Stores, HOME SOLUTIONS LTD Directory and
www.homesolutionsukltd.co.uk.
If you decide you do not want to receive this marketing information you can
request that we stop by writing to the Data Protection Officer at mailto:the
address provided above, emailing sales@homesolutionsukltd.co.uk, by calling the
Contact Centre on 01582 674400, via My Account online or the unsubscribe link
within the email.
You may continue to receive mailings for a short period while your request is
dealt with.
How long we keep your information
If we collect your personal
information, the length of time we retain it is determined by a number of
factors including the purpose for which we use that information and our
obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
- the law requires us to hold your personal information for a longer period, or delete it sooner;
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
- we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
- in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights
You
are entitled to request the following from HOME SOLUTIONS LTD, these are called
your Data Subject Rights and there is more information on these on the
Information Commissioners website www.ico.org.uk. If you have any general
questions about your rights or want to exercise your rights please
contact sales@homesolutionsukltd.co.uk
Cookies Notice
This
notice is designed to help you understand what cookies are, how HOME SOLUTIONS
LTD uses them and the choices you have in regards to their use.
By continuing to use www.www.homesolutionsukltd.co.uk the "Site",
you are agreeing to our use of cookies in the manner described in this notice.
What are cookies?
Cookies
are small text files that are stored on your browser or the hard drive of your
computer or other device when you visit the Site. This allows the Site to
recognise you as a user either for the duration of your visit (using a 'session
cookie') or for repeat visits ( a 'persistent cookie'). They are not harmful
and do not contain any information such as your home address, date of birth or
credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its
features, such as accessing secure areas of the website. Without these cookies,
services you have asked for, such as setting up an account cannot be provided.
These cookies do not gather information about you that could be used for
marketing or remembering where you've been on the internet.
Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and
up-to-date, we use web analytics services to help us understand how people use
our Site. For example, we can see which parts of the Site and products are most
popular, identify when errors occur, and test different versions of a page or
feature to see which one works best.
Functionality Cookies
These cookies allow websites and applications to remember choices you make
(such as your user name, language or the region you are in) and provide
enhanced, more personal features. The information these cookies collect is
usually anonymised which means we can't identify you personally. They do not
gather any information about you that could be used for selling advertising or
remembering where you've been on the internet, but do help us to serve you with
advertising that is more relevant to you.
Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies,
online advertisements you encounter will be less relevant to you and your
interests. We also use them to measure the effectiveness of our marketing
communications, for example by telling us if you have responded to an advert
that we have sent you.
If you would like more information on any of these types of Cookies, including
how to opt-out, please visit www.youronlinechoices.com/
What do we use Cookies for?
- They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
- To personalise and improve your customer experience.
- To allow you to securely sign in to your HOME SOLUTIONS LTD Directory Account, so that you can use "My Account" features such as order information, making payments and viewing statements.
- To recognise the device that you are using.
- To store the content of your online shopping bag whilst you browse the site and to complete an order.
- To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. HOME SOLUTIONS LTD uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
- To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
- For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
- We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.
Cookies are an essential part of how our Site
works, as they remember certain information about a visitor. HOME SOLUTIONS LTD
uses First Party cookies (these are placed there and used solely by HOME
SOLUTIONS LTD) and Third Party cookies (these are placed there by third parties
we work with).
Are cookies safe?
Yes.
The information stored in cookies is safe and anonymous to any external third
party, and your account security is never compromised. You can find more
information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/.
For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
Yes - but if you choose not to allow
the use of cookies, your experience of our Site will be limited and many
integral aspects of the Site, including (but not limited to) adding items to
your shopping bag and accessing your account, will not work at all.
To change your cookie settings, or if you want to be notified each time a
cookie is about to be used, you should amend the settings provided in your web
browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the "Help"
tab of your browser via the menu bar. For further information on non-essential
cookies used for targeting and banner advertising please see below.
Details of our Third Party Cookies
HOME SOLUTIONS LTD allows selected
Third Parties who participate with us in marketing programs to place cookies
when you visit our site. These cookies enable us to monitor which adverts you
see and click on to get to our site.
For details of the Third Party cookies we use please see the table below. HOME
SOLUTIONS LTD is not responsible for the content or privacy policies of Third
Parties or other websites, and we advise that you check these yourself.
The following Cookies are all used for Analytical and Targeting purposes.
Google Tag Manager |
Google Analytics |
Bing Ads |
Yahoo DOT Tag |
Yahoo Analytics |
Facebook Connect |
Facebook Custom Audiences |
Opting Out
Website
visitors who don't want their data used by Google Analytics can install the
Google Analytics opt-out browser add-on. To opt-out of Analytics for the web,
visit the Google Analytics opt-out page and install
the add-on for your browser. Learn more about the opt-out and how to properly
install the browser add-on here.
Visitors
can also opt-out of Google Analytics for Display Advertising and customize
Google Display Network ads using the Ads Settings
This Cookie Notice was last updated
on 20 May 2018, and further changes will be communicated by updating this
notice.
Contact
Should
you need to contact us please write to:
HOME SOLUTIONS LTD, Unit 1-3, Valley Parade, 150 Manningham Lane, Bradford BD8
7DZ
or via sales@homesolutionsukltd.co.uk quoting
Security and Privacy Enquiry.